Refund Policy

1. Introduction

At Coursework Tutor, we are committed to delivering high-quality academic support with measurable results. Our Refund Policy is designed to ensure transparency, fairness, and complete client satisfaction.

By placing an order with us, you agree to the terms outlined in this Refund Policy.

2. Our Performance Guarantee

We stand behind the quality of our services with clear performance commitments. Our guarantees are based on agreed-upon academic requirements and proper communication of instructions.

3. Grade Guarantee (B Grade Assurance)

We guarantee that the delivered work will meet a minimum B grade standard, provided that:

• Complete and accurate instructions are shared at the time of order
• The provided guidelines are followed without unauthorized changes
• The work is submitted as delivered, without modification

If a B grade is not achieved:

• We will offer a 100% full refund, or
• Provide a free replacement for the next course or assignment

4. Failure Guarantee (Course Retake Protection)

If a student fails a course or assignment after using our service:

• We will offer a free retake of the course/assignment, or
• Provide a full refund, based on the client’s preference

This guarantee is valid when:

• All instructions were clearly provided
• The delivered work was used without unauthorized alterations
• The issue is directly related to the provided work

5. Service Responsibility Guarantee

We take full responsibility for any issues that arise from our end.

If a problem is caused due to:

• Errors in content delivery
• Failure to follow provided instructions
• Missed deadlines (due to our fault)
• Technical or internal mistakes

Then:

• We will provide a full refund, or
• Offer a complete redo at no additional cost, depending on the situation

6. Non-Refundable Conditions

Refunds may not be applicable in the following situations:

• If incorrect or incomplete instructions were provided
• If the client changes the requirements after work has started
• If the work has been modified or used in a way that affects results
• If delays occur due to late submission of materials by the client

7. Revision Policy

Before requesting a refund, clients are encouraged to request revisions.

• We offer free unlimited revisions (within the original scope)
• Revision requests must align with the initial instructions
• We aim to resolve issues promptly before considering refund requests

8. Refund Process

To request a refund:

1. Contact our support team via email or chat
2. Provide your order details and reason for the request
3. Allow our team to review your case

Processing Time:

• Refund requests are reviewed within 3–5 business days
• Approved refunds are processed within 7–10 business days (depending on payment method)

9. Payment Method Considerations

Refunds will be issued using the original payment method whenever possible. Processing times may vary depending on:

• Bank policies
• Payment gateway
• International transaction rules

10. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

For refund requests or questions, contact us:

• Phone: +1 (323) 909-3459
• Address: 123 Academic Lane, WY 10001